Refund & Cancellation Policy

Last updated: 10 September 2026

This policy explains refunds and cancellations for DivyaScale WB software licenses purchased through this portal, operated by Divya Digi Experts. Because DivyaScale WB is licensed software delivered digitally (not a physical product), refund eligibility works differently from a physical goods return - please read this before purchasing.

1. No auto-renewal, no auto-billing

DivyaScale WB licenses run for a fixed period (currently one year) and do not auto-renew and do not auto-charge your card/UPI. There is nothing to "cancel" in the subscription sense - if you don't wish to continue, simply don't pay for the renewal when it comes due, and the license will expire naturally at the end of its paid term. We send renewal reminder emails before expiry purely as a courtesy.

2. New purchase refunds

Once a license has been activated on a device (the software has registered a Windows PC against the paid license and the license has been put into use), it is treated as delivered and used. It then becomes non-refundable under this voluntary policy, except where a refund or other remedy is required by applicable law.

3. Renewal & upgrade payments

Renewal payments (extending an existing license) and upgrade payments (moving from one plan to a higher one) take effect immediately and are non-refundable under this voluntary policy once processed, except where applicable law requires otherwise. An upgrade changes the plan for the remainder of the existing license term and does not extend the expiry date unless checkout specifically states otherwise. Please review the plan and amount before paying.

4. Failed or duplicate payments

If money was deducted from your account but no order/license was created on our end (a failed transaction), or if you appear to have been charged twice for the same purchase, contact us with the payment/transaction ID. We will verify the payment status with Razorpay and, where an incorrect or duplicate successful charge is confirmed, initiate the appropriate refund/reversal.

5. How refunds are processed

Approved refunds are initiated to the original payment method used at checkout through Razorpay. Bank, card, UPI and payment-provider processing times vary, so the date the amount appears in your account may be later than the date we initiate the refund.

6. How to request a refund

Email divyadigiexperts@gmail.com or call +91 98240 29349. Please provide your registered company/admin name, payment or order ID, and a short reason for the refund request. For a new-license refund, we will first verify that the license has not been activated on any PC. Eligible and approved refunds are then initiated to the original payment method.

Separate services: this policy applies to the DivyaScale WB software license purchased on this portal. Any separately purchased WhatsApp API/service is a different service and is subject to the terms/refund policy shown at its own checkout.